Genesys AI brings together multiple artificial intelligence (AI) disciplines in a single platform to power exceptional customer and employee experiences.
Conversational AI services with generative AI enable automation with a human touch.
Predictive AI equips your team with deeper customer insights for personalization and accurate forecasts to improve workforce planning.
And the simplicity of implementing and maintaining a turnkey solution reduces cost and complexity.
- Thursday, September 12, 2024, 3:30 PM - 5:00 PM PST
- Event Duration - 90 Minutes
- Virtual Event - Join from your computer, phone or tablet.
- Cost - FREE!
Virtual Pasta Making Class with Genesys
and Clariti CX
Fill up the form to watch a recording of the event!
This is a recorded stream of our Virtual Pasta Making Class event held on September 12, 2024.
Virtual Pasta Making Class with Genesys
and Clariti CX
This is a recorded stream of our Virtual Pasta Making Class event held on September 12, 2024.
Genesys AI brings together multiple artificial intelligence (AI) disciplines in a single platform to power exceptional customer and employee experiences.
Conversational AI services with generative AI enable automation with a human touch.
Predictive AI equips your team with deeper customer insights for personalization and accurate forecasts to improve workforce planning.
And the simplicity of implementing and maintaining a turnkey solution reduces cost and complexity.
- Thursday, September 12, 2024, 3:30 PM - 5:00 PM PST
- Event Duration - 90 Minutes
- Virtual Event - Join from your computer, phone or tablet.
- Cost - FREE!
Fill up the form to watch a recording of the event!
SERVE CUSTOMERS WITH AI
Provide better, faster customer experiences and greater self-service support with AI. Let bots take the first queries and free up customer service agents to focus on more complex tasks.
SERVE CUSTOMERS WITH AI
Provide better, faster customer experiences and greater self-service support with AI. Let bots take the first queries and free up customer service agents to focus on more complex tasks.
Enhanced first-contact resolution
Let chatbots be your customers’ first point of contact
Chatbots understand journey context and enable customer self-service across digital channels
Reduce contact center cost by letting AI answer common questions quickly and accurately
Focus on higher-value tasks, improving employee satisfaction and productivity.
BOTS LIBERATE AGENTS
Powered by the Genesys AI platform, bots also enable contact centers to automate digital conversations with NLU, which comprehends customer intent. This leads to more intelligently orchestrated customer journeys that provide the right information
Easily build from scratch
Our approach is centered around building an ecosystem for businesses in which they’re free to choose a bot platform and easily integrate it with our contact center solution.
Anyone can build a bot
Build a bot using either a third-party tool or the intuitive, drag-and-drop Dialog Engine Bot Flows interface native to the Genesys Cloud CX platform.
Reveal what customers want
Inter Miner is an integrated feature of Genesys Cloud CX, helps bot builders stop wasting time guessing at customer intentions.
Customize with customer context
Add context to customer experiences by connecting with existing back-end or third-party systems to deliver intelligently optimized service.
Bots and humans are better together
Customers can engage with a chatbot first; Genesys AI knows when to hand off to a live customer support agent.
Enhanced first-contact resolution
Let chatbots be your customers’ first point of contact
Chatbots understand journey context and enable customer self-service across digital channels
Reduce contact center cost by letting bots answer common questions quickly and accurately
Focus on higher-value tasks, improving employee satisfaction and productivity.
BOTS LIBERATE AGENTS
Powered by the Genesys AI platform, bots also enable contact centers to automate digital conversations with NLU, which comprehends customer intent. This leads to more intelligently orchestrated customer journeys that provide the right information
easily build from scratch
Our approach is centered around building an ecosystem for businesses in which they’re free to choose a bot platform and easily integrate it with our contact center solution.
Anyone can build a bot
Build a bot using either a third-party tool or the intuitive, drag-and-drop Dialog Engine Bot Flows interface native to the Genesys Cloud CX platform.
Reveal what customers want
Inter Miner is an integrated feature of Genesys Cloud CX, helps bot builders stop wasting time guessing at customer intentions.
Customize with customer context
Add context to customer experiences by connecting with existing back-end or third-party systems to deliver intelligently optimized service.
Bots and humans are better together
Customers can engage with a chatbot first; Genesys AI knows when to hand off to a live customer support agent.
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